Mission & Vision

Our Mission
To deliver specific, measurable, achievable, relevant, time-bound IFM solutions that drive business success across industries and geographical borders.
 
 
Our Vision
To be a global leader in business services, known for excellence, innovation, and sustainability, by enhancing client asset value through top-notch talent and continuous improvement.

Core values

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Sustainability
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Digital First
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Client Centricity
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Innovation & Research
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Accountability & Transparency
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Ethics
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Leadership with Trust

Our Reach

5000+

on-ground workforce (previously 18,000+ under SMS parentage)

55+

Years Industry Tenure

150+

Lac sq ft managed facility space

14

Nationwide offices covering remote geographies

Milestones

SMS started FM services in India

Comfort Facility Management Services LLP (CFMS)

CFMS rebranded to iSmart with new Board & Management.

Rapid Expansion in Tier 2 and 3 cities across India

Thriving Footprint

North
  • 3 iSmart Offices
  • 100% Tier 1 Cities
  • 96% Tier 2 Cities
  • ~75% Tier 3 cities & beyond
East
  • 1 iSmart Offices
  • 100% Tier 1 Cities
  • 88% Tier 2 Cities
  • ~70% Tier 3 cities & beyond
South
  • 2 iSmart Offices
  • 100% Tier 1 Cities
  • 96% Tier 2 Cities
  • ~80% Tier 3 cities & beyond
West
  • 3 iSmart Offices
  • 100% Tier 1 Cities
  • 96% Tier 2 Cities
  • ~85% Tier 3 cities & beyond
  • Extensive coverage
    500+ cities across 28 states and 8 UTs

  • Regional offices
    10 iSmart offices strategically located across different zones

  • Rapid proactive expansion
    Aim to cover 100% Tier 2 cities and 90%+ Tier 3 cities by 2024

  • Covering remote geographies
    Including areas with unique logistical challenges, e.g. North East and J&K

Integrated Facility Management

Soft Services – Engineering - Security
  • Housekeeping, mechanised cleaning, pantry services, pest control and sanitation
  • Reception & mailroom management
  • Guest house management
  • Landscaping and horticulture services
  • Payroll & compliance management, HRMS support (tech-enabled)
  • Electromechanical equipment maintenance including HVAC, DG, UPS, Elevator etc.
  • Fire alarm system supply, installation and maintenance
  • Civil, Interior, Electrical, Plumbing, CCTV, BMS - Fit out and management
  • ESG, IGBC solutions
  • Electrical, Energy, Fire & Safety audit
  • Water & Wastewater management
  • Tailored security services for corporate, residential, and industrial sites
  • Manned guarding, mobile patrols, event security, advanced surveillance and monitoring

Customer Centric Solutions

DIGITAL SOLUTIONS
1

Technology to standardise processes

2

Automate routine tasks

3

Constantly collate data on performance and operations of people & assets

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ROBOTICS SOLUTIONS
1

Higher efficiency and greater productivity

2

Precise and accurate task completion

3

Sustainable service solutions with lesser consumption of chemicals, electricity and water

Sustainability

ENVIRONMENT, HEALTH & SAFETY
  • Comprehensive energy management solutions: energy audits, implementing energy-efficient practices
  • Explore renewable energy transition projects: consider installing solar panels or utilizing other clean energy sources
  • Compliant with local, state, and national environmental regulations: obtaining certifications related to air quality, water management, and waste disposal
  • Prioritizing well-being, safety, and health of workforce by conducting safety drills, and equipping employees with PPE
MANPOWER RESOURCES
  • Promoting equality, diversity and inclusion with male, female, transgender, LGBTQ and physically disabled workforce (Hearing and speech-impaired)
  • Zero default on wages payout
  • Adhering to labor laws: PF, ESIC, etc
  • Offering training and development opportunities
FINANCIAL
  • Tax compliant financial reporting and financial transparency
  • Sustainable business model: cost-effective operations, diversifying revenue streams, managing financial risks, achieving long-term profitability
  • Effectively managing working capital, and optimizing cash flow cycles
TECHNOLOGY & INNOVATION
  • Adapting to changing client needs and market dynamics
  • Utilizing data analytics for decision-making
  • Embracing technological advancements to enhance efficiency, optimize operations, and improve service delivery

Address

317, A/2, Nilgiri CS Ltd, Near Wadala RTO, Wadala, Mumbai - 400037.

+91 79690 47777

vinayak.b@ismartfacitech.com

hr@ismartfacitech.com

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