Mission & Vision

Our Mission
To deliver outstanding technology-enabled integrated business services solutions across industries and borders through innovation, sustainability, and a customer-centric approach
 
 
Our Vision
To be a global leader in business services solutions, recognized for our commitment to excellence, innovation, & sustainable practices that enhance the value of our clients' assets. We will achieve this by attracting and retaining top talent and fostering a culture of continuous improvement

Core values

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Sustainability
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Digital First
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Client Centricity
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Innovation & Research
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Accountability & Transparency
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Ethics
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Leadership with Trust

Our Reach

2500+

on-ground workforce (previously 18,000+ under SMS parentage)

50+

years of experience

100+

lac sq ft of space serviced

10

branches pan-India

Milestones

SMS started FM services in India

Formerly - Comfort Facility Management Services LLP (CFMS)

iSmart with new board & management.

Present all across India

Thriving Footprint

North
  • 3 iSmart Offices
  • 100% Tier 1 Cities
  • 96% Tier 2 Cities
  • ~75% Tier 3 cities & beyond
East
  • 1 iSmart Offices
  • 100% Tier 1 Cities
  • 88% Tier 2 Cities
  • ~70% Tier 3 cities & beyond
South
  • 2 iSmart Offices
  • 100% Tier 1 Cities
  • 96% Tier 2 Cities
  • ~80% Tier 3 cities & beyond
West
  • 3 iSmart Offices
  • 100% Tier 1 Cities
  • 96% Tier 2 Cities
  • ~85% Tier 3 cities & beyond
  • Extensive coverage
    500+ cities across 28 states and 8 UTs

  • Regional offices
    10 iSmart offices strategically located across different zones

  • Rapid proactive expansion
    Aim to cover 100% Tier 2 cities and 90%+ Tier 3 cities by 2024

  • Covering remote geographies
    Including areas with unique logistical challenges, e.g. North East and J&K

Soft Services

A range of facility services to suit your needs
Services
  • Housekeeping, mechanised / specialised cleaning
  • Pantry services
  • Office support: Reception & mailroom management
  • Pest control and sanitation
  • Guest house management
  • Landscaping and Horticulture services

Payroll & compliance management, HRMS support (tech-enabled)

Servicing multiple industries including IT Parks, Commercial spaces, BFSI, Healthcare, Retail, Manufacturing, Education, Aviation, Data centers, Gated residential communities

Delivering soft services through technology enabled solutions with digital checklists and dashboards, creating a seamless experience

Engineering Services

Smart technical services
Services
  • Electromechanical equipment maintenance including HVAC, DG, UPS, Elevator etc
  • Fire alarm system supply & installation and maintenance
  • Civil, Interior, Electrical, Plumbing, CCTV, BMS - Fitout and management
  • ESG, IGBC solutions
  • Electrical, Energy and Fire & Safety audit
  • Water & waste water management

IOT based - Energy monitoring, Air Quality Monitoring, Occupant Management, and other services

Automation of work schedules, planned and reactive maintenance aimed at reduction of costs and maximizing equipment uptime and readiness

Data-driven SLA management, business continuity made easier and ready availability of assets

Tech-enabled platform to reduce operational costs, increased asset life, and paperless workflow

Customer Centric Solutions

DIGITAL SOLUTIONS
1

Technology to standardise processes

2

Automate routine tasks

3

Constantly collate data on performance and operations of people & assets

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ROBOTICS SOLUTIONS
1

Higher efficiency and greater productivity

2

Precise and accurate task completion

3

Sustainable service solutions with lesser consumption of chemicals, electricity and water

Sustainability

ENVIRONMENT, HEALTH & SAFETY
  • Comprehensive energy management solutions: energy audits, implementing energy-efficient practices
  • Explore renewable energy transition projects: consider installing solar panels or utilizing other clean energy sources
  • Compliant with local, state, and national environmental regulations: obtaining certifications related to air quality, water management, and waste disposal
  • Prioritizing well-being, safety, and health of workforce by conducting safety drills, and equipping employees with PPE
MANPOWER RESOURCES
  • Promoting equality, diversity and inclusion with male, female, transgender, LGBTQ and physically disabled workforce (Hearing and speech-impaired)
  • Zero default on wages payout
  • Adhering to labor laws: PF, ESIC, etc
  • Offering training and development opportunities
FINANCIAL
  • Tax compliant financial reporting and financial transparency
  • Sustainable business model: cost-effective operations, diversifying revenue streams, managing financial risks, achieving long-term profitability
  • Effectively managing working capital, and optimizing cash flow cycles
TECHNOLOGY & INNOVATION
  • Adapting to changing client needs and market dynamics
  • Utilizing data analytics for decision-making
  • Embracing technological advancements to enhance efficiency, optimize operations, and improve service delivery

Address

317, A/2, Nilgiri CS Ltd, Near Wadala RTO, Wadala, Mumbai - 400037.

+91 79690 47777

vinayak.b@ismartfacitech.com

hr@ismartfacitech.com

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